Job Opportunity: 2nd Line Support Engineer

Daily Rate: £200 - £267 (inside IR35 via umbrella)

Contract Length: 6 months

Location: Reigate (17 minutes walk from train station) (hybrid working 3 days onsite and 2 days remote)

Are you an experienced Support Engineer looking for an exciting opportunity to provide technical assistance to the AIG Life business? Our client is seeking a skilled and customer-focused professional to join their team as a 2nd Line Support Engineer.

Responsibilities include:

Acting as the first point of contact for IT support queries from internal staff, providing excellent customer service through various channels.

Tracking and remediating security vulnerabilities within defined timeframes.

Administering the internal ticketing system and processing requests for change and system access.

Diagnosing a wide range of issues, from user desktop environments to server applications.

Identifying potential technical vulnerabilities and suggesting resolutions.

Proactively monitoring systems to reduce system downtime and identifying recurring incidents.

Updating the internal knowledge base with technical guides and system usage procedures.

Collaborating with our parent company AIG and third-party support services to diagnose and troubleshoot issues.

Requirements:

Essential Skills:

Excellent experience with Microsoft technologies, including Active Directory, GPO administration, Exchange administration, and Win10 desktop management.

Good general knowledge of networking, TCP/IP stack, VLANs, Firewalls, and wireless configurations.

Experience in remediating vulnerabilities within a Microsoft environment, using tools such as Nessus or Qualys.

Minimum of 2 years of 1st line technical helpdesk experience.

2nd line technical support experience.

Desirable Skills:

Experience in a change control environment or financial institution.

Familiarity with virtualization platforms (VMware vSphere and ESX).

Exposure to cloud-based environments (eg, AWS, Azure) and Microsoft Server 2016-2019.

Administration of telephony platforms (eg, Avaya, Genesys) and mobile devices (preferably Apple iOS).

Scripting ability with PowerShell.

Good working knowledge of Atlassian products (eg, Jira).

In addition to technical skills, the ideal candidate will possess strong communication and customer service abilities. Analytical thinking, logical judgement, and problem-solving skills are a must. Attention to detail, self-motivation, and the ability to work both independently and collaboratively are key for success in this role. Candidates should be willing to occasionally work unsocial hours to cater to customer needs.

Sound like you Don't miss this opportunity to join our client's dynamic team. Apply now and take the next step in your career as a 2nd Line Support Engineer!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.