Please answer the following questions in order to process your application.
Select your working status in the UK *
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
* denotes required field
Additional Information:
Availability/Notice
Hourly Rate GBP
Approximately how far are you willing to travel to work (in miles) ?
Key Privacy Information
When you apply for a job, ComputerJobs will collect the information you provide in the application and disclose it to the advertiser of the job.
If the advertiser wishes to contact you they have agreed to use your information following data protection law.
ComputerJobs will keep a copy of the application for 90 days.
More information about our Privacy Policy.
Job Details
Desktop Support Engineer (Contract/Permanent)
Location: Dumbarton Country: UK Rate: £25k - 30k per annum
We have an excellent job opportunity for a Deskside Support Engineer to support our client's existing team on site in Dumbarton. The role is an initial/rolling 12 month FTC which is 5 days per week on site, with half days on Fridays.
For this role you would require the following skills and experience:-
- 3+ years user support experience.
- Working in the front line, helping users to resolve complex technical IT issues.
- Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies.
- Supporting and training users in ways of working (best practice).
- Acting as a key point of contact for all IT and technical queries.
- Installing and maintaining IT equipment (hardware, printers, mobile devices ...) and software to users.
- Diagnosing and resolving hardware (hardware, printers, mobile devices ...), software issues.
- Providing local support for users, VIPs.
- Assistance for operations in server/rooms where physical intervention is required.
- Managing users' access rights.
- Managing the Joiners/Leavers/Movers process (rights and materials).
- Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally.
- Creating edit, assigning and closing related tickets.
- Planning and managing the actions to be taken to ensure that IT services can recover and continue should a serious incident occur.
- Managing projects on technical topics mainly around customers' devices or new technologies.
- Desirable skills include MCSA; Azure; ITIL; Active Directory
Charlene Morrison (see below)
Posted Date: 20 May 2024
Reference: JS216104874
Employment Agency: Pertemps Network Group
Contact: Charlene Morrison216