Assignment description
We are now looking for an experienced Service Manager in Marketing and Sales area with experience of HubSpot CMS/Marketing Automation and/or Freshworks modules for our media sector client.
In this technology role will work closely with Marketing and Sales Domain Owner, development teams as well as business stakeholders. In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead Marketing and Sales area and deliver defined projects in time. Reporting to Marketing and Sales Domain Owner, it is expected that the selected candidate will have hands on experience in Service Management aspects.
You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead small projects and different suppliers according to their contracts. Knowledge about HubSpot CMS/Marketing Automation and/or Freshworks modules is expected.
Main Responsibilities
Coordinate troubleshooting, support and service
Bridge the gap between platform team and various OpCo's end-to-end responsibilities for the application development, operation, and maintenance
Manage assignment of incidents to other support teams (infrastructure or applications)
Manage overall incident and request for SL OpCos
Participate in projects coordination and implementation
Lead supplier work according to their contracts within the project
Maintain relationships with technology, software, and security vendors
Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.
Experience Required
A minimum of 3 years work experience as Service Manager or in a comparable role
Working experience of HubSpot CMS/Marketing Automation and/or Freshworks is a must
Experience working in an international setting with distributed application development teams
Familiarity with international GDPR rules
Demonstrated cross functional knowledge and collaboration, ie ability to look at the end to end process and understand how it fits together.
Attitude:
Self-starter, working effectively and independently
Strong communicator and team player experienced in Agile way-of-working and Scrum
Being a good sparring partner for Product Owner as well as process experts/key users
Ability to multi-task and establish priorities in good relation with stakeholders and team
General Skills (non-technical)
Must be detail oriented, a self-starter and strong team player with problem solving skills
Ability to make decisions and be accountable for decisions and actions
Excellent verbal and written communication and time management
Flexible and adaptable in the face of changing priorities or circumstances
Copes well under pressure and with uncertainty
Drives for result and has problem solving ability
Location: Consultant can be based in either Finland or Netherlands and can work 75% Remotely from home with 1 day per week required at the office in either Helsinki Finland, or s-Hertogenbosch Netherlands.
Language: fluent English
